Backorder Policy for Ready-Made Items
1. Notification:
Customers will be informed at the time of purchase if an item is on backorder, including an estimated wait time of up to 45 days.
2. Order Confirmation:
Upon ordering, customers will receive an email confirmation detailing the backorder status and anticipated delivery window.
3. Updates:
Regular updates will be sent via email every two weeks to keep customers informed about the status of their backordered items. If there are significant changes to the delivery estimate, customers will be notified immediately.
4. Cancellation Policy:
Customers have the right to cancel their backorder after the 45 day window has been Exceeded. This allows us time to use available funds to purchase all materials and labor used in the creation of your custom products. Cancellation requests can be made through our customer service center or via email.
5. Priority and Allocation:
In cases where inventory is limited, orders will be fulfilled on a first-come, first-served basis. However, priority might be given to customers who have waited the longest or for special circumstances, at the discretion of customer service.
6. Expedited Shipping:
If an item arrives earlier than expected, customers can opt for expedited shipping at their own cost to receive the item sooner.
7. Price Adjustments:
If the price of the item decreases while on backorder, the customer will be charged the lower price at the time of shipment. Conversely, if the price increases, the customer will still be charged the price at the time of order.
8. Refund Policy:
Should we be unable to fulfill a backorder within 45 days, customers will have the option for a full refund or to wait longer if we anticipate receiving the stock soon.
9. Communication Channels:
Dedicated customer service lines and email addresses for backorder inquiries will be available. Customers can also check the status of their backorder through our website's order tracking system.
10. Customer Feedback:
We encourage feedback on our backorder process to improve our service. Customers can provide feedback through surveys or direct communication with customer service.
11. Special Considerations:
For large volume orders or corporate clients, custom agreements might be made regarding backorder policies.
12. Policy Transparency:
This policy will be clearly stated on our website, product pages for backordered items, and included in our terms of service.
13. Compliance with Laws:
All practices will comply with consumer protection laws and regulations applicable in the regions we operate.
This policy aims to ensure customers are well-informed, maintain clear expectations, and provide options for flexibility and control over their backorders.
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