1. What is a MTO for custom controllers?
A MTO occurs when a custom controller is ordered but not currently in stock. We begin sourcing parts and assembling your controller upon receiving your prepurchase order.
2. How long is the lead time for MTO custom controllers?
The lead time is 14 days from the date of your prepurchase. This includes the time required to source parts and complete assembly.
3. What happens after I place a MTO?
Upon prepurchase, we order the necessary parts and begin assembling your custom controller. You’ll receive updates on your order’s progress.
4. Can I cancel my MTO?
Made-To-Order cannot be canceled unless we fail to deliver your controller within the 14-day lead time. If the 14-day window is not met due to delays in sourcing parts or assembly, you may request a full refund.
5. What if the 14-day lead time is not met?
If we cannot deliver your custom controller within 14 days from your prepurchase date due to delays in purchasing required materials or assembly, you are eligible for a full refund upon request. Contact our customer service team at service@trippytaka.com to process your refund.
6. How will I know the status of my MTO?
You’ll receive email updates at key stages, including prepurchase confirmation, when parts are sourced, and when assembly is complete. You can also contact our support team at service@trippytaka.com for updates.
7. Are there any additional costs for MTO?
No, the prepurchase price covers all costs, including parts and assembly. There are no additional fees.
8. Can I modify my custom controller order after placing a MTO?
Modifications are not permitted after the prepurchase is placed, as we immediately begin sourcing specific materials for your custom controller. Contact our customer service team at service@trippytaka.com if you have concerns.
9. How do I request a refund if the 14-day lead time is not met?
If the 14-day lead time is not met, contact our customer service team at service@trippytaka.com with your order details to request a full refund. Refunds will be processed promptly.
10. What happens if a part is delayed beyond the 14-day lead time?
If sourcing parts causes a delay beyond 14 days, we will notify you immediately. You can choose to wait for the parts or request a full refund by contacting service@trippytaka.com.
11. How do I contact customer service for MTO questions?
Contact our support team at service@trippytaka.com or through our website’s support portal for assistance.
12. Is the 14-day lead time guaranteed?
We aim to meet the 14-day lead time for all MTO. If delays in purchasing materials or assembly prevent us from fulfilling your order within this period, you are entitled to a full refund upon request.
For further assistance, please contact our customer service team at service@trippytaka.com. Thank you for choosing our custom controllers!